Terms & Conditions
As part of our service, we agree to provide you with
information and other services that we may decide to
offer, subject to the terms of this agreement. Upon
notice published through the service, we may modify this
agreement at any time. You agree and continue to agree
to use our services in a manner consistent with all
applicable laws and regulations and in accordance with
the terms and conditions set out in the policies and
guidelines outlined below. Please note that you will be
referred to as 'customer' in this agreement.
Rules for Online Conduct
By using the service, you agree that you will not
attempt to undermine the integrity of this web site.
Joining
By joining the club, you are confirming that you are over the age of 18.
Security
This site is secured by a Thawte SSL Certificate
Any person that delivers or attempts to deliver any
damaging code to this web site or attempts to gain
unauthorised access to any page on this web site shall
be prosecuted and civil damages shall be claimed in the
event that SA Times Wine Club suffers any damage or
loss.
Delivery
Our delivery service covers the entire mainland United
Kingdom. Certain parts of Northern Scotland and the
Highlands and Islands will incur a delivery surcharge.
Please contact us if you require delivery to one of
these areas.
You will be sent an email informing you of the delivery
date of the selection and we will endeavour to deliver
the selection within 5 working days of that date, during
normal working hours on Monday to Friday. If however,
this delivery period is not suitable, arrangements can
be made for an alternative day or time at extra cost.
Independent carriers are used for all deliveries. They
will attempt to deliver the goods twice, after which
time arrangements must be made directly with them for a
convenient delivery day at your expense. If the delivery
has not been successful within 7 days, then the goods
will be returned to our warehouse.
Prices
All our prices are inclusive of VAT.
Our minimum purchase is 12 standard bottles (9 litres)
of wine. If you wish to purchase more of the wine
received in your previous selections these will be
available to buy directly online.
Returns
We will provide a full refund of any wines that are
faulty. This does not affect your statutory rights.
Faulty bottles may be required to be returned to us and
we will arrange this as necessary at your convenience.
Breakages
If any bottles are damaged or broken the carrier will normally not deliver the case and a replacement case will be dispatched, at no additional cost, as soon as possible. We will keep you advised on the status of your order (If a breakage is found after delivery please contact us immediately and please, wherever possible retain the original packing)
Complaints
In the event of complaint, please contact the club on 0845 456 2365 Alternatively email info@satimeswineclub.com giving as much detail of your complaint as possible. All complaints will be acknowledged within 2 working days and we will endeavour to resolve the matter as soon as possible. Each complaint will be treated as confidential and will be attended to by a senior manager or director.
Privacy Statement
We have created this privacy statement in order to
demonstrate our firm commitment to privacy. The
following discloses our information gathering and
dissemination practices for this web site.
We use your IP address to help diagnose problems with
our server and to administer our Web site. Your IP
address is used to help identify you and gather broad
demographic information. Our site uses cookies to keep
track of your shopping cart. We use cookies to identify
you, enabling us to retrieve your information so that
you don’t have to re-enter it each time you visit our
site.
Our sites registration form requires you to give us
contact information, like name, email address and unique
identifiers. We use customer contact information from
the registration form to send the user information about
our company.
This site may contain links to other sites. We are not
responsible for the privacy practices or content of such
web sites.
Our site uses an order form for customers, to request
information, products and services. We collect visitors
contact information and unique identifiers. Contact
information on the form is used to send orders and
information about our company and customers. The
customer’s information is also used to get in touch with
the visitor if necessary. Unique identifiers are
collected from Web site visitors to verify the user’s
identity and for use as account numbers in our record
system.
Trademarks
All trademarks appearing on the service are trademarks of their respective owners.
